Warranty, Returns and Refunds

Warranty

All straps come with a 12 month warranty (from the date of purchase).

For more information, please see the Warranties and Refunds document from the Australian Government.

Returns and exchanges

In order for us to best resolve any concerns - please refer to our FAQ regarding returns and exchanges over at this link.

Please contact us at support@watchstraps.com.au if you have any queries regarding returns.

Terms and conditions of return or exchange

  • Returns should be set to Watch Straps Australia PTY LTD - PO Box 8306 Subiaco East WA 6008 (note that we only check this mail on Saturdays)
  • Refunds will only be accepted if in 'brand new' condition (note - the plastic wrapper is not required, please just make sure the strap is in a re-sellable state)
  • Please include your name and order number on all returns

Returns / Refunds

Please note that shipping costs are non-refundable, and a $10 re-stocking fee will be deducted from any refunded orders that were sent with 'free shipping'.

Exchanges

If you would like to exchange the products:

  • Place a new order
  • Send the original products back to me, and the products will be refunded as per the "Returns / Refunds" policy above