Warranty, Returns and Refunds

Warranty

All straps come with a 12 month warranty (from the date of purchase).

For more information, please see the Warranties and Refunds document from the Australian Government.

Returns

In order for us to best resolve any concerns - please refer to our FAQ regarding returns and exchanges over at this link.

Please contact us at contact@watchstraps.com.au if you have any queries regarding returns.

Terms and conditions

  • Please mail returns to Watch Straps Australia PTY LTD - PO Box 8306 Subiaco East WA 6008
  • We will offer a refund for any order returned within 4 weeks of purchase
  • Refunds will only be accepted if in 'brand new' condition
  • The refunded amount will exclude any shipping charges from the original order (and in the case of 'free' shipping $5 will be deducted for 'non tracked', $9 for 'tracked' and $15 for express shipping)
  • A $3 restock fee per item will be deducted from any refunds