Customer Support

Was there an issue with your order?

In order for us to best resolve any concerns - please log in to our Resolution Centre and submit a ticket.

How long should my order take to arrive?

Please see an estimate of delivery times below:

  • Perth and surrounds - 2 to 3 business days
  • Regional WA - 3 - 5 business days
  • Other Australian capital cities -  3 to 5 business days
  • Regional non-wa - 4 - 7 business days
  • International - 2 - 4 weeks

Note - This does not account for public holidays or weekends.

If you have yet to received your package and it has been more than 7 business days please log in to our Resolution Centre and submit a ticket and we will have your order re-sent.

Returns and exchanges

Please refer to our warranty, returns, refunds page for more information.

Submit a support ticket .