Issues and returns
Was there an issue with your order?
In order for us to best resolve any concerns - please log in to our Resolution Centre and submit a ticket.
How long should my order take to arrive?
Please see an estimate of delivery times below:
- Perth and surrounds - 2 to 3 business days
- Regional WA - 3 - 5 business days
- Other Australian capital cities - 3 to 5 business days
- Regional non-wa - 4 - 7 business days
Note - This does not account for public holidays or weekends.
If you have yet to received your package and it has been more than 7 business days please log in to our Resolution Centre and submit a ticket and we will have your order re-sent.
Please refer to our warranty, returns, refunds page for more information.