How long should my order take to arrive?
Covid-19 Notice
Unfortunately there are currently delays on the Australia Post network due to Covid, especially for QLD, VIC and NSW addresses.
If your order is delayed - we ask for your patience at this time, and unfortunately unless your order was sent using the 'express' option we are not able to check the status of your delivery.
If you have yet to received your package within 4 weeks of dispatch please send an email to hello@watchstraps.com.au and include your order number and I will happily have your order re-sent. Note - our packages are sent in small A5 dark satchels and can be easily misplaced in dark letterboxes or amongst other mail (especailly at business addresses), so I ask you to double check that it hasn't been misplaced or missed before reaching out.
Free 'standard' shipping times
Non "express" orders under $50 will be sent using using the Australia Post 'letter' service.
Our default option does not include tracking and we are not able to track or check the status of your delivery. unless you have paid for the 'Standard Shipping - with tracking' option.
Delivery estimates for this service are as follows:
- Perth and surrounds - 2 to 3 business days
- Regional WA - 3 - 5 business days
- Other Australian capital cities - 3 to 5 business days Note: there are delays with Australia Post due to Covid, and we have had some customers advise of delays of 3-4 weeks, especially for QLD, VIC and NSW
- Regional non-wa - 4 - 7 business days Note: there are delays with Australia Post due to Covid, and we have had some customers advise of delays of 3-4 weeks, especially for QLD, VIC and NSW
"Express" shipping times
Domestic orders over $50 will be sent via Australia Post express post service and include tracking.
We recommend you use the official Australia Post calculator to determine your estimated delivery time (our postcode is 6101).
- Perth and surrounds - 2 to 3 business days
- Regional WA - 3 - 5 business days
- Other Australian capital cities - 3 to 5 business days Note: there are delays with Australia Post due to Covid, and we have had some customers advise of delays of up 7 business days, especially for QLD, VIC and NSW
- Regional non-wa - 3 - 5 business days Note: there are delays with Australia Post due to Covid, and we have had some customers advise of delays of up to 7 business days, especially for QLD, VIC and NSW
International Shipping
Please note - due to Covid we have suspended all international orders until further notice.
Please also note
You should count from the day you received the dispatch notification (not when you placed the order), and the times above do not account for public holidays or weekends.
If you have yet to received your package within 4 weeks of dispatch please send an email to hello@watchstraps.com.au and we will investigate.
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