FAQ's

Our watch straps work with nearly all watches, see this page for more information.

Finding your watch strap size is easy.

Click here to learn how to measure you watch strap size.

Replacing your current watch strap with one of our "NATO" slip-through straps only takes seconds.

Follow the instructions at this page for more information.

NATO straps are intentially quite long

By design our straps are quite long and are made to be looped back through the keepers, as shown in the photo below:

If you find that your strap is still too long

You can follow the instructions here to shorten your strap with a pair of scissors.

We recommend you use the official Australia Post calculator to determine your estimated delivery time (our postcode is 6101).

Please find a rough guide below:

• Perth and surrounds - 2 to 3 business days
• Regional WA - 3 - 5 business days
• Other Australian capital cities -  3 to 5 business days
• Regional non-wa - 4 - 7 business days
• International - 2 - 4 weeks

Note - You should count from the day you received the dispatch notification (not when you placed the order), and the times above do not account for public holidays or weekends.

If you have yet to received your package please log in to our Resolution Centre and submit a ticket and we will have your order re-sent.

Did you order the wrong size or simply want to return your strap, no worries! 

To ensure we can offer the most efficient and effective service please:

1. Refer to our returns policy
2. Next step is to log in to our Resolution Centre and submit a ticket (this helps us keep track of the returns)
3. Return the straps to Watch Straps Australia - PO Box 8306 Subiaco East WA 6008 - please be sure to include your name or order number on this package
4. If you are looking to exchange your strap please be sure to include a $2 coin to cover the return postage

Our straps are made from waterproof nylon which means they can be washed in a washing machine.

Please visit this page for more information.

Interchanging between different NATO straps will require no special tools.

You may need a spring bar tool when removing the original strap from your watch, but some watches actually come with a tool to help you do this (such as Daniel Wellington), or you could also use a small screwdriver

Once you have removed the original strap, interchanging between NATO 'slip-though' straps only takes seconds.

If your watch is an odd width, you should round up to the next even number.

Our straps are made from nylon and will flex to fill the 0.5mm difference on each side and the overlap will be barely noticable.

For example:

• If your watch is 15mm, use a 16mm strap
• If your watch is 17mm, use a 18mm strap
• If your watch is 19mm, use a 20mm strap
• If your watch is 21mm, use a 22mm strap
• If your watch is 23mm, use a 24mm strap
• If your watch is 25mm, use a 26mm strap

Unfortunately we do not sell the Casio G-Shock adapters for after-market straps.

The Casio distributor for Australia has advised that customers contact Angus & Coote jewellers for further information regarding Casio G-Shock adapters for G10 NATO straps.

For more information please contact customer.service@anguscoote.com.au .

We recommend you use the official Australia Post calculator to determine your estimated delivery time (our postcode is 6101).

Please find a rough guide below:

• Perth and surrounds - 2 to 3 business days
• Regional WA - 3 - 5 business days
• Other Australian capital cities -  3 to 5 business days
• Regional non-wa - 4 - 7 business days
• International - 2 - 4 weeks

Note - You should count from the day you received the dispatch notification (not when you placed the order), and the times above do not account for public holidays or weekends.

If you have yet to received your package after 7 business days

Please log in to our Resolution Centre and submit a ticket and we will have your order re-sent.

We stand by our straps and pride ourselves on our customer service.

In the case that our straps don't meet your expectations - we're more than happy for you to send back your strap for a refund (see our returns policy here).

We would love to hear more about how we can improve our products though - so if you have any feedback please send it to Brad at contact@watchstraps.com.au

If you are still unsure if your watch will work with my NATO straps, or if you have a query about the size to use, please email me at contact@watchstraps.com.au and I will do my best to help!

Our NATO straps can be installed on Smart Watches and Fitness trackers, however NATO straps cover the back of the watch face.

The heart rate sensor is usually at the back of the watch face, therefore will be disabled if you do choose to install a "NATO" style watch strap.

This includes but is not limited to:

• Ticwatch E* - 20mm strap
• Garmin*
• LG G*
• Pebble*
• Samsung Gear*

Sorry! Please log in to our Resolution Centre and submit a ticket and I'll have that sorted out for you asap.

Most "normal" straps come in two parts, and are affixed to the watch face with two small pins (spring bars).

On the other hand - "NATO" slip-through straps are a single peice of fabric which threads through the watch face and between the spring bars and then around your wrist (like a belt).

Click here to learn more about "NATO" straps.