Everything you need to know about our refund policy

Did you know that Watch Straps Australia have a no questions return policy? That’s right - if you aren’t satisfied with your watch strap, simply send it back, no questions asked. Why? Because at Watch Straps Australia, we want to help you find your perfect watch strap. So if you aren’t happy with the your chosen strap, we want to give you options. Read on to find out what we mean by this. 

What do we mean by no questions?

At Watch Straps Australia the customer is always front of mind. We pride ourselves on our quality products and customer satisfaction is our number one priority. So if you aren’t happy with your watch strap, you can send it back. This ensures you find the most suitable strap for you and your watch and allows you to shop with confidence in the future.

And to increase the chance of finding your perfect watch strap before purchase, we also provide fantastic support. Brad is always here to answer your pressing questions, whether it is simply a general query or you are after some specific details. 

No matter the case, you can rest assured you will always be addressed promptly at Watch Straps Australia, making you one step closer to purchasing your perfect watch strap. So feel free to contact Brad directly on contact@watchstraps.com.au and he will get back to you within 24 hours. 

Other buying info

Checkout process

The Watch Straps Australia checkout process is simple and easy to follow:

  1. After you have added your items to the cart, proceed with entering your billing and shipping information
  2. Once you click ‘confirm and process order’, you will be taken to a page with an orders summary
  3. Only once you click on the ‘make payment’ button will your order be completed and your credit card deducted

Shipping

Free shipping is currently available for Australian orders over AUD$20. Overseas orders will be charged AUD$25 for their shipping. However, if you spend over $100 you can qualify for free shipping. 

All our orders are shipped via Australia post. Orders using the ‘free shipping’ service will be sent using the regular Australia Post package service. Orders using the ‘express’ service will be send in a pre-paid express satchel. 

Orders are processed Monday to Friday and are not processed on public holidays or weekends. Cut-off times for orders are 5pm AWST (Perth time) the previous day. Orders placed before 5pm AWST will be shipped the next day. Unfortunately we don’t currently offer tracking on international orders.

Delivery time estimates

Unfortunately, parcel delivery times are out of our control and all delivery times state on the website are purely estimates. Please refer to this page for mail delivery times or alternatively you can estimate your delivery time using this calculator

Not happy with your strap? Send it back for a refund. Then, continue browsing the Watch Straps Australia website for your perfect watch strap match


Posted on 08 September 2018 by Watch Straps Australia

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